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Privacy Policy

Last updated: 20 August 2025

This Privacy Policy explains how ARC Electrical Maintenance (“ARC Electrical Maintenance”, “we”, “us”, “our”) collects, uses, discloses and safeguards your personal information when you visit [your website URL], contact us, or use our services.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also follow the Notifiable Data Breaches scheme.

1. Who we are

  • Business name: ARC Electrical Maintenance

  • ABN: 44 168 709 215

  • Address: 23 Scotts Drive, Pomona 4568 Queensland

  • Email: admin@arcem.com.au

  • Phone: 07 5485 0480

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2. Personal information we collect
We collect information that identifies you or can reasonably identify you, including:

  • Contact and identity: name, company, job title, email, phone number, postal or site address.

  • Service details: job requests, site photos you or our team upload, access notes, work histories, communications and preferences.

  • Billing and payments: invoice details, payment method, transaction amounts and timestamps. We do not store full card numbers on our systems.

  • Website and device data: IP address, browser type, pages visited, referral source, time spent, and general location derived from your IP.

  • Marketing interactions: your consents, enquiries, feedback, competition entries or event registrations.

  • Employment enquiries: CVs, licences, tickets, references and right-to-work details if you apply for a job or subcontract with us.

You can choose not to provide certain information. If you do, we may be unable to supply quotes or deliver services.


3. How we collect information

  • Directly from you when you call, email, submit a form, request a quote, approve a job, or pay an invoice.

  • Automatically through cookies and similar technologies on our website.

  • From third parties that help us operate our business, for example job management, invoicing, payments and analytics providers.

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4. Why we collect and use information
We use your information to:

  • Provide quotes, schedule jobs, perform electrical services and manage warranties.

  • Communicate about bookings, works in progress, safety matters and invoices.

  • Process payments and manage accounts, tax and compliance obligations.

  • Improve our website, services and customer experience through analytics.

  • Send service updates and marketing where you have consented, with an easy opt-out.

  • Assess job and subcontractor applications and meet workplace safety requirements.

  • Detect and prevent fraud, abuse or unlawful activity, and manage risks.

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5. Cookies and analytics
Our website uses cookies that are necessary for security and basic functionality and may use optional cookies for analytics and performance. We may use tools such as Google Analytics or similar to understand site usage in aggregate. You can control cookies via your browser settings. Blocking some cookies may affect site functionality.


6. Disclosing your information
We share personal information only as needed to deliver our services, comply with the law or protect our rights. Typical recipients include:

  • Job management and communications providers used for bookings, quotes, job cards and SMS or email updates.

  • Invoicing and accounting systems used to create invoices and manage accounts receivable.

  • Payment processors for online payments. Card details are handled by the payment provider, not stored by us.

  • IT, hosting and security providers that store or protect our data.

  • Professional advisers such as accountants, auditors, insurers and legal advisers.

  • Regulators or emergency services where legally required or necessary for safety.

Some providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards.

 


7. Marketing communications
We may send you service updates or marketing if you are an existing customer or you have opted in. You can unsubscribe at any time using the link in our messages or by contacting us.


8. Access and correction
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time. To request access or correction, contact info@arcem.com.au.


9. Data security and retention
We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as needed for our business or legal requirements, then take steps to delete or de-identify it.


10. Data breaches
If a data breach occurs that is likely to cause serious harm, we will assess the situation and, where required by law, notify affected individuals and the Office of the Australian Information Commissioner (OAIC).


11. Children
Our services are not directed to children. If you believe a child has provided us personal information, contact us so we can delete it where appropriate.


12. Links to other sites
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and recommend you review their policies.


13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.


15. How to contact us or make a complaint
If you have questions or a privacy complaint, contact us first and we will aim to resolve it quickly.

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